This Privacy Policy describes how Addis Bakes ("we", "us", or "our") collects,
uses, and protects information when you use our mobile application (the "App"). By using the App,
you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following categories of personal information:
Account information: Your name, phone number, and email address when you register.
Location information: Your general location (city/sub-city) to show relevant bakers near you. We do not track your precise GPS location in the background.
Order information: Details of orders you place, including product selections, delivery address, and payment method chosen.
Payment screenshots: If you choose the bank transfer payment method, you upload a screenshot of your transfer receipt. This image is stored securely and used only to verify your payment.
User-generated content: Reviews, ratings, and product photos you submit.
Device information: Device type, operating system version, and a push notification token used to send you order updates.
2. How We Use Your Information
To create and manage your account.
To process and fulfill orders placed through the App.
To send you order status notifications (push notifications and SMS).
To allow bakers to contact you regarding your order.
To display your reviews and ratings publicly on baker profiles.
To improve the App and resolve technical issues.
To comply with applicable Ethiopian law and regulations.
3. Information Sharing
We do not sell your personal information. We share your information only in the following limited circumstances:
With bakers: When you place an order, the baker receives your name, order details, and contact number so they can fulfill and deliver your order.
With service providers: We use third-party services including:
Amazon Web Services (AWS) (file storage for images)
Legal requirements: We may disclose your information if required by Ethiopian law or in response to a valid legal request.
4. Data Storage and Security
Your data is stored on secure servers. We implement appropriate technical and organisational
measures to protect your personal information against unauthorised access, alteration, or
disclosure. Payment screenshots are stored in an encrypted, access-controlled environment and
are deleted once your payment is verified.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to
provide services. You may request deletion of your account and associated data at any time by
contacting us at the email address below. Order records may be retained for a minimum of
3 years to comply with financial record-keeping requirements.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your account and personal data.
Opt out of marketing communications at any time.
Withdraw consent to push notifications through your device settings.
The App is not directed at children under the age of 13. We do not knowingly collect personal
information from children under 13. If you believe we have inadvertently collected such
information, please contact us and we will promptly delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes
by posting the new policy in the App or sending a notification. The date at the top of this
page will always reflect the most recent version.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us: